About 40% of your incoming calls are licensees calling to check the status of their applications. Another 15% or so are licensees wanting to know things like: “when does my license expire?” “when can I renew?” etc.
If you are like most agencies, you probably have your employees pulling double duty, fielding calls and doing their daily work. This means slower processing, more calls, more errors and drained employees.
If you have a call center, then it is a big line item on your budget, and you are inadvertently in a call center business; tracking and managing numerous call center metrics, and reporting them to legislators.
Whatever your situation, Gov2Biz’s friendly voice bot : Abby can help you lower your costs, and increase processing rates, without breaking a sweat or the bank.