About Customer
The Alaska Alcohol and Marijuana Control Office (AMCO) is entrusted with licensing and regulating over 40 types of licenses and permits for alcohol and cannabis production, distribution, and sales in the state of Alaska. The state underwent a complete rewrite of its Alcohol code, called Title 4 rewrite. Their decades-old systems were manual, had multiple touchpoints and were incapable of supporting new license types. The projected uptick in Alcohol and Marijuana related activity, the change in the statute, the demand for efficient licensing necessitated a legacy modernization project with a legislative deadline to go live.
Business Challenges
Gov2Biz implemented Alcohol and Cannabis Information System (AK-ACCIS) at AMCO in record time, meeting legislative deadlines, delighting customers and modernizing AMCO operations. This unified system allowed AMCO to go SaaS first replacing multiple outdated platforms, streamlining licensing and regulatory processes for in AMCO.
Central platform for entire agency operations
Easy-to-use online portal for licensees
Internal licensing portal for staff
Integration with MyAlaska – Alaska’s citizen identity management platform
Integration with Alaska’s state payment system
AWS Qualified Software, hosted on AWS GovCloud
Gov2Biz modernized AMCO’s alcohol processes and enabled them to comply to Title 4 requirements and deadlines within 144 days. With AK-ACCIS, licensees and Alaska State employees benefited from a modern, streamlined, user-friendly and powerful system leading to higher customer satisfaction.
Hosted on AWS GovCloud, AK_ACCIS was well received by licensees and industry groups. The MyAlaska integration is a unique achievement being the very first integration of any such system with MyAlaska. The intuitive UI of the system made adoption of the system easier for internal and external users, by abstracting the complex rules of Title 4 and easing adoption for existing licensees whose license types were being consolidated/or converted to a different type by just answering simple English questions. AMCO delivered outstanding customer service to its licensees while at the same time, complying to Title 4 and achieving operational efficiencies.
“Given the Title 4 rewrite, we needed a software company that would help us modernize our antiquated systems and processes, and get it done under an extremely short deadline. We couldn’t have chosen a better partner than Gov2biz. They were swift, thorough, and got us running in 5 months! It is what many thought was impossible.”
Joan Wilson
Executive Director,
Alaska Alcohol and Marijuana Control Office (AMCO)
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