Gov2biz→Company→Case Studies→Texas Office of Consumer Credit Commissioner (OCCC)

About Customer

The Texas Office of Consumer Credit Commissioner (OCCC) is a Texas State Agency responsible for regulating non-depository financial institutions and consumer credit products. This includes a diverse range of business categories such as pawn shop practices, retail store credits, motor vehicle loans, property tax lenders, precious metals transactions, cash advances, and more. With over 35,000 business and individual licensees and around 100 employees, the OCCC plays a crucial role in maintaining fair practices and compliance within these industries.

Business Challenges

  • Regulatory oversight complexity due to the need to manage diverse regulatory requirements across 13 business categories
  • Outdated legacy systems hindered agility and scalability
  • Time consuming manual processes caused delays and operational costs
  • Manual data entry and processing increased the risk of errors and compliance violations

Our Solution – Automated Licensing Examination and Compliance System (ALECS)

Automated Licensing Examination and Compliance System (ALECS), hosted on the AWS Cloud, has comprehensive features to manage end to end licensing and regulatory functions.

Solution Highlights & Results

Licensing

Online application, payments, amendments, renewals, and backend processing

Inspections

Scheduling, conducting and follow through on inspections

Investigations

online complaints, processing, investigation, and regulatory action

Annual reporting

Online annual reporting by licensees, consolidation, and summary report generation

The implementation of ALECS on AWS Cloud by Gov2Biz resulted in transformative outcomes for the OCCC. It has led to significant efficiency gains, streamlined workflows, and enhanced operational productivity. By automating licensing and regulatory functions, OCCC has achieved greater compliance and transparency, reduced risks and enhanced stakeholder trust. Additionally, the elimination of manual tasks and errors has resulted in substantial cost savings in various areas and optimized resource allocation.

Key Results

2X
Faster license
issuance

75%
Increase in complaint
processing rate

2X
Improved employee
productivity

60%
Reduction in inspection
time

Learn more about Texas Office of Consumer Credit Commissioner’s Success Story

Download Case Study

Customer Testimonial

“Since the implementation of ALECS, OCCC has seen a game-changing transformation. It’s like upgrading from dial-up to fiber optic! ALECS has streamlined our processes, making everything faster and easier to manage. We’re now more efficient, transparent, and agile. Gov2Biz has been there every step of the way, helping us with functional, technical, infrastructural upkeep, and upgrades.”

Thomas White
ISO/Systems Admin, OCCC

AIMS – Industry Preview

Watch the video above where the CIO of TABC unveils AIMS to the industry.

The TABC Licensing Director explain how AIMS will help licensees and TABC.

In the above video, the Director of Excise tax and marketing practices explain what AIMS will do for TABC.