Before plugging in the tools, organizations must reanalyze their fundamental processes. This session explores the essential change management exercises required to shift organizational mindsets and prepare for a digital-first future. We will discuss the strategic necessity of auditing legacy workflows and how to stand up a Business Process Management team to define exactly what problems need solving before applying automation. By focusing on a “problem-first” rather than a “tool-first” approach, leaders will learn how to build a scalable foundation that ensures AI implementation drives meaningful results rather than just automating existing inefficiencies.
SpeakerKarthik Agarwal
CEO, Gov2Biz, Inc.








